Personalized print-on-demand goods

Because our merchandise is printed individually for you on order, it cannot be returned (Section 312g(2) no. 1 BGB). The statutory right of withdrawal is limited to non-personalized goods — see Right of withdrawal.

Damaged or faulty items

Did you receive a damaged, misprinted or wrong item? Contact us by e-mail within 14 days of receipt with a photo of the defect (contact details in our Imprint). We will arrange a free replacement or, if that is not possible, a full refund — independently of the statutory right of withdrawal.

Cancellation before printing

As long as your order has not gone to print yet, you can cancel it directly from the confirmation page or from My Orders. The refund goes back to your original payment method automatically.

Refunds

Refunds are made to the payment method originally used. Depending on the payment provider, it can take 5–10 business days for the amount to reach your account.